So apparently on 12/1 the price for the IT pro support cases increased from $249 to $499. Mind you this is not after hours support, this is the price for a support case. Professional Support provides you with access to Microsoft experts, to help you address problems encountered with the. Looking for abbreviations of PPI? It is Pay per Incident. Pay per Incident listed as PPI. Pay per Incident - How is Pay per Incident abbreviated? Windows Phone. Another day, another hard lesson learned on how Azure billing works. Today’s special: You can’t purchase just one Windows Azure paid support support help ticket, you are obligated to a six month contract to initiate a question to paid support! Yeah Anyways, my story started about 5 months ago when I opened a Developer Support ticket for $29. Flexible “pay as you go” model. Good for technical support on specific products. Sold as individual incidents or as economical three or five incident packs, depending on product. Online access to documentation, knowledge base articles, discussion forums and other technical resources. Reporting: need to find Microsoft's 'pay per incident' tech sup website This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community. Dec 02, 2014  Microsoft Professional Support. Professional Support is available as a single “pay-per-incident” (PPI) or an annual contract with five incidents. Professional Support incidents focus on troubleshooting a specific problem, error message, or functionality that is not working as intended for Microsoft products.

1. Pay Per Incident Support Microsoft
2. Windows Pay Per Incident Plan

When the chips are down and you’ve reach the point where you need help, it is reassuring to know Microsoft Support Professionals are only a phone call or maybe an email away. We want you to know what your paid-for and free Microsoft Support options are. We also want you to let us know if there’s anything we could do to improve our support offerings. Send us feedback at ukmsdn@microsoft.com we do want to hear from you.

Microsoft offers a range of support services designed to meet the needs of developers no matter what size of organisation you work in - from enterprises down, to small business to individuals. It is worth taking the time to understand what these offerings are – to ensure you get access to appropriate and timely support. If your organisation purchases Software Assurance, Essential or Premier services you should check with your contracts manager on the included support offerings.

As an individual developer or as a member of a developer team it is always worth remembering the maxim – ‘forewarned is forearmed’. On any issue or even during project planning, the freely available knowledgebase should be searched for known and potential issues. The knowledgebase is updated directly by Microsoft Support professionals when incidents are identified as repeatable issues.

There is a range of paid for Microsoft support services available for software developers. These are contained within the Professional Support service. There are a number of elements to this service as laid out below:

1. Professional Pay Per Incident

2. Professional Pay Per Incident 5 Pack

3. Business Critical After Hours Support

4. MSDN/TechNet Subscription Incident Support

After raising a paid-for support call, the next important thing is response time. How long will it take to get someone who knows what they are talking about to call you back? Microsoft has three support incident levels, Severity A, B and C. These each have an Initial Response Time associated with them.

Severity A: - 2 hours

What the MVC, New Jersey’s motor vehicle agency, could tell her was that some of the data embedded on the back of your license is the same information that’s on the front of your license. There’s your name, birthdate, address, height, and weight. That’s to prevent people from altering the front of their license–say, the year of their birth. The PDF417 code on a Michigan license encodes DOB, lastname, firstmiddlenames, date of issue, date of expiration, address, DL number, and a long string I haven’t found a meaning for yet. I’ll go pester your source. The barcode encodes key information about the cardholder, including name, date of birth, sex, eye color, height and many others. There are two ways to extract data from a driver license for a machine: Using  OCR technology to recognize the characters printed on an ID. Arguably the most common of form of ID, driver’s licenses are used any time we need to confirm who we are and more often than not, how old we are. If you take a look at the backside of your ID you’ll find a rectangular black and white pattern know as a PDF417 barcode. What we do know is that most states include all the information printed on the front of a driver's license in a 2D barcode. This includes the driver's name, address, date of birth, physical attributes, medical impairments and donor information. Also states may include a compressed image file of the driver's photo and signature.

Severity B: - 4 business hours

Select Install Local Apps from the options given. Now you can Disconnect your Phone from PC and Open the XAP / APPX file on your phone. Select the app you want to install. Deploy xap windows phone 10. It opens a Menu. Tap on the 3 Dots at the Bottom Left of the screen.

Severity C: - 8 business hours.

There are a number of common features to the support services.

1. Product coverage – all production versions of Microsoft servers, tools and business applications

2. Lifetime – full customer agreement is required to close an incident.

For current support service prices see this page.

Looking at each one in turn:

Professional Pay per Incident/ Professional Pay per Incident 5 Pack

Professional Pay per Incident provides a fixed cost single assisted break-fix support during business hours. You can start a support incident by phone or by email.

Support incidents can be purchased in packs of 5 with a 1 year lifetime from set up of contract.

Business Critical After Hours Support.

A fixed cost single assisted break-fix after business hours support request for Severity A issues on production versions of Microsoft server, tools and business applications. Support is purchase directly from Microsoft and is initiated by phone only. This is effectively the same as a Professional Pay per Incident but occurs outside normal business hours.

MSDN/TechNet Subscription Incident Support.

Depending on the style and level of your subscription you have between 2 and 4 incidents available for your use. These are assisted break-fix incidents, solution design services are available to developers under Premier Service contracts purchased annually.

Pay Per Incident Support Microsoft

Warranty Support.

In addition to these service offerings above there is also Warranty Support. 2 to 4 incidents may be included ‘in the box’ with certain Microsoft tools and business applications. For example MSDN Professional subscriptions include two no-charge support incidents, Visual Studio professional or higher with MSDN Premium include four no-charge support incidents, entitling you to technical product support from Microsoft either by telephone or online during normal business hours.

Windows Pay Per Incident Plan

All Microsoft Technical Support services are subject to Microsoft Technical Support General Terms & Conditions.